Attribution, plainly
How PointsGraph™ ties referrals, reviews, and repeat purchases to incremental revenue.
Last-click reporting has a familiar failure mode: the email open that triggered a referral, the referral that triggered a review, and the review that triggered a second purchase all get credit in isolation — or worse, all of it gets credited to the last touch. By the time a CFO asks “what did the program actually earn?” the answer is either inflated or understated, and either way, undefendable.
PointsGraph™ is a multi-touch, position-based decay model running on the unified event stream. Every member interaction — earn, redeem, referral share, review submission, second purchase — is keyed to the same customer graph. The model then assigns fractional credit across the touchpoints that preceded the conversion, with configurable half-life windows per channel.
The practical effect: when your finance team pulls a contribution report, every program-driven order is traceable to the events that produced it, and the revenue attribution is internally consistent with the rest of your marketing mix model. In our 2024 benchmark across 1,840 program launches, this approach tied 1.3× more revenue to referral and loyalty programs than last-click reporting on the same customer cohort.
— Built by a team where 41% of staff came from loyalty and retention roles at Gympass, Yotpo, and LoyaltyLion before joining PointGets.